0141 952 4676

 

How Quickly Will We Carry Out the Repair?

All reactive repairs will be classified as either emergency, urgent or routine and target response times for each category of repair are as follows:-

Classification Target Response Time

Emergency

Made safe within 4 hours

Urgent

Completed within 3 days

Routine

Completed within 5 days

Quality of Service

We use fully approved contractors to carry out all repairs and we continuously monitor them to ensure a prompt, high quality and value for money service is provided. A Survey Form is issued to all tenants who report a repair to help us monitor satisfaction with the service and to continue to make improvements wherever required.

Right To Repair

Tenants have a right to repair for certain qualifying repairs. This is a legal right which places a legal duty on the Association to respond to the ‘qualifying repairs’ within a set timescale. Details of the qualifying repairs can be found below.

Qualifying Repairs

 The Scottish Secure Tenants (Right to Repair) Regulations 2002

 

Please note that the number of days relates to the number of working days (i.e. excluding weekends and public holidays) beginning on the day after the repair has been reported or where we have inspected the property, the date of inspection.

REPAIR

No of days

 

Blocked flue to open fire or boiler.

        1

Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house.

        1

Blocked sink, bath or drain.

        1

Electric power -

 

loss of electric power;

        1

partial loss of electric power.

        3

Insecure external window, door or lock.

        1

Unsafe access path or step.

        1

Significant leaks or flooding from water or heating pipes, tanks, cisterns.

        1

Loss or partial loss of space or water heating where no alternative

heating is available.

        1

Toilet not flushing where there is no other toilet in the house.

        1

Unsafe power or lighting socket, or electrical fitting.

        1

Water supply -

 

loss of water supply;

        1

partial loss of water supply.

        3

Loose or detached banister or hand rail.

        3

Unsafe timber flooring or stair treads.

        3

Mechanical extractor fan in internal kitchen or bathroom not working.

        7


 

In this Section

Staff Log-In

Please enter your details for access to the staff area.