0141 952 4676

If you are having difficulty paying your rent

We recognise that a significant proportion of tenants are on low incomes or are dependent on benefits and that rent arrears can occur for a variety of reasons.  If you are having difficulty paying your rent, you should contact us as soon as possible for advice and assistance.

Housing Benefit

If you are unemployed or on a low income and need help with paying your rent and council tax, you may be entitled to Housing and Council Tax Benefit. 

How do I claim?

Housing and Council Tax Benefit is administered by West Dunbartonshire Council.  Information and application forms are available from Trafalgar Housing Association or from the council’s One Stop Shop, 10 Sylvania Way South, Clydebank, G81 1EA, tel 01389 737000. The One Stop Shop is open Monday to Friday, from 8.45am to 4.30pm.  Forms can also be downloaded from their website www.west-dunbarton.gov.uk .  Housing Benefit normally starts on the Monday after the council receives your application form, so it is important that you apply as soon as your income reduces or you become unemployed because claims are not normally backdated.

How is it paid?

Housing Benefit can be paid direct to Trafalgar Housing Association or paid to you by cheque or into your bank.  If you choose to have it paid to you, it is your responsibility to ensure that you use it to pay your rent.


Trafalgar Housing Association can offer you advice and assistance.  We will help you complete your application form and ensure all the relevant information is provided to allow your claim to be assessed.  We will also estimate how much housing benefit you qualify for and tell you how much rent you have to pay.

Discretionery Housing Payment

If you already receive Housing Benefit but it doesn’t cover all your rent, you may be able to get extra money called Discretionary Housing Payment to help with your rent and council tax.  Applications are assessed based on your personal circumstances and the council has the final decision on whether you are considered in need of further assistance with housing costs.  Application forms are available from West Dunbartonshire Council or from Trafalgar Housing Association.  We can offer advice and assistance with your application.

In this Section

Staff Log-In

Please enter your details for access to the staff area.