0141 763 1317

Difficulties paying your Rent

The Association has a dedicated Housing Management Team who monitor accounts to ensure rent is being paid, but they are also there to assist you if you find yourself in financial difficulties.

It is important that you pay your rent on time. If you are finding it difficult to pay or have fallen into arrears the most important thing to do is to contact the housing management team.

Rent Arrears

Most problems with rent arrears can be sorted if early action is taken. If you are in arrears we can agree a suitable repayment arrangement to pay off the debt. All discussions will be treated confidentially. Just make an appointment with your Housing Officer who will discuss all of your options. If you are on Income Support or have a low income you may be entitled to Housing Benefit. This can cover all or part of your rent depending on your household income and how much rent you pay.  We have a dedicated Welfare Benefits Officer who will be happy to assist you with applications for housing benefit or other entitlements. Just phone our office for an appointment or pop in to the drop in service on a Tuesday and Wednesday mornings (9.00am – 12.00 noon).

If you would rather not call into the Association office we have specialised staff based at the Tollcross Advice Centre who can provide advice on money matters and other benefits. If you require assistance or wish to arrange an appointment please contact the Housing Management Team. 

Remember, if you do not contact us or keep to arrangements made, the Association may be forced to take legal action that could result in you losing your home.

Need help?

Welfare Rights Service

The Association offers a Welfare Rights Service to tenants. Our Welfare Rights Officer, Joe Penders, has previously worked for the Citizens Advice Bureau and has been involved in Welfare Rights for over 15 years.

Joe can offer you assistance with:

  • Housing Benefit applications/problems
  • Council Tax applications/problems
  • Benefit checks to maximise your income
  • Applications for Benefits, for example:
  • Disability Living Allowance (DLA)

  • Attendance Allowance

  • Personal Independence Payment     

  • Income Support

  • Employment Support Allowance

  • Social Fund

  • Discretionary Housing Benefit

  • Applications with reviews/appeals - where applications for benefit assistance have been refused.

Joe is available in our office at 213 Braidfauld Street Monday to Thursday 9am-5pm and on a Friday between 9am and 4pm, with a drop in service available on Tuesday and Wednesday morning between 9am-12pm. Alternatively appointments can be scheduled with Joe on a suitable date for you, appointments can be arranged by calling into the Association’s office at 213 Braidfauld Street, or by telephoning 0141 763 1317 and pressing option 4, or by emailing Joe.penders@tollcross-ha.org.uk

The Association continues to support the good work being carried out by staff, and volunteers in Tollcross Community Advice Centre.  We are sure you will find the services they offer useful – please see their details below.

Tollcross Advice & Learning Centre

The Advice Centre runs a Programme of Services - assistance can be provided with Benefits Advice, Debt Advice and Fuel Advice.  Tenants can make an appointment to come and talk to us about benefits such as DLA, PIP,JSA and assistance with form-filling can be provided, the Centre also gives advice on debt including fuel debt, loans etc. with various options available to resolve debt issues.  If you have a problem with your fuel bills, feel you are on the wrong tariff or need any other assistance please feel free to ask us about it. We have had recent success in the Centre with The Warm Home Discount Scheme, where clients have received up to £140 electricity back onto their account from their energy provider; each case is dependent on individual circumstances.

Also available is a Credit Union Service which is invaluable to people receiving their benefits via the Credit Union – members are able to access their benefits from their Credit Union Account within the Advice & Learning Centre, in particular you will be able to get your Housing Benefit paid in to your account that in turn will be paid direct to Tollcross Housing Association and in effect, when the new Housing Benefit changes come in these members will see no difference and their rent will be paid as it is now.  Joining the Credit Union also gives access to low cost loans, free life insurance, junior accounts and foreign currency and is for everyone and you can even have your salary paid in.

Do you need access to a free computer, internet, help with looking for work, search for a better fuel tariff, apply for your benefits on-line?  Then why not come in and access our 12 Computer Learning Suite which has been supplied by our partner Glasgow Kelvin College (previously known as John Wheatley College). Don’t worry if you are not confident about filling out forms on line, we are here to help.

Would you like to learn how to use the computer?  The College provides us with Tutors who deliver free Basic Computing Skills for people of all ages and ability in an informal and enjoyable atmosphere.  To find out more about our Learning Centre and free classes please come in and see us.

Feel free to drop in at the Tollcross Advice & Learning Centre to discuss any of the above:  1061-63 Tollcross Road, Glasgow, G32 8UQ.  Tel: 0141 764 1234.  Email:  info@tollcrossadvice.co.uk


In this Section

  • Pay your RentPay your Rent

    Read More
  • Why you need to payWhy you need to pay

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  • Ending Your TenancyEnding Your Tenancy

    Read More

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