0141 763 1317

Your rent is calculated monthly and should be paid in advance on the 1st of every month. The rent you pay is used in four main ways to:

• pay for repairs and maintenance to your home.
• set aside some money each year to pay for larger repairs.
• manage the Association and your home.
• repay any money we have borrowed to build or improve your home.

You can pay your rent

• by Direct Debit. We can provide you with a form, just complete and return it to us and we can set this up with your bank. Alternatively you can call into our office where our staff will complete this transaction for you automatically.

• by your Debit or Credit card -by phoning 0844 557 8321 (24hrs) with your Allpay Card.

• online at our website with your Allpay card.

• by Direct Payments – if you are receiving Housing Benefit this can be paid directly to the Association.

• by post – you can send cheques and postal orders to our offices – remember to write your name, address and reference number on the back. Do not send cash through the post.

Difficulties paying your Rent

The Association has a dedicated Housing Management Team who monitor accounts to ensure rent is being paid, but they are also there to assist you if you find yourself in financial difficulties.

It is important that you pay your rent on time. If you are finding it difficult to pay or have fallen into arrears the most important thing to do is to contact the housing management team.

Rent Arrears

Most problems with rent arrears can be sorted if early action is taken. If you are in arrears we can agree a suitable arrangement to pay off the debt. All discussions will be treated confidentially.

If you are on Income Support or have a low income you may be entitled to Housing Benefit. This can cover all or part of your rent depending on your household income and how much rent you pay.

We have a Welfare Benefits Officer who will be happy to assist you with applications for housing benefit or other entitlements. We also have specialised staff based at the Tollcross Advice Centre who can provide advice on money matters and other benefits. If you require assistance or wish to arrange an appointment please contact the Housing Management Team. 

Remember, if you do not contact us or keep to arrangements made, the Association may be forced to take legal action that could result in you losing your home.


In this Section

  • Pay your RentPay your Rent

    Read More
  • Why you need to payWhy you need to pay

    Read More
  • Problems paying RentProblems paying Rent

    Read More
  • Ending Your TenancyEnding Your Tenancy

    Read More

Staff Log-In

Please enter your details for access to the staff area.