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Tollcross Housing Association is an organisation committed to continual improvement.  We are driven by the four key themes identified within the Association’s Four Key Themes and measure ourselves using key performance indicators throughout the year, reporting to Management Committee on actual performance against targets set.

In 2013 we reached out to our local tenants and other residents to seek help in making sure we listened and more importantly, responded to our customers’ needs.  The Performance Improvement Network (PIN), supported by the Performance Improvement Loops (PILs) was created and there are now over 20 members who monitor the Association’s service standards and targets.

You can check on how we are doing: -

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  • Our Housing StockOur Housing Stock

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  • Management Committee MembersManagement Committee Members

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  • Management Committee MeetingsManagement Committee Meetings

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  • Staff MembersStaff Members

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  • VacanciesVacancies

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  • Confidentiality and Data ProtectionConfidentiality and Data Protection

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  • Equality and DiversityEquality and Diversity

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  • ComplaintsComplaints

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