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We value all complaints as we believe it helps us find ways to improve our service delivery.  Our Complaints Handling Procedure has been developed by the Scottish Public Services Ombudsman (SPSO). 

Sometimes things just don’t go to plan and where this happens, we would encourage you to complain.   If you are unhappy with the service delivery we appreciate that you would expect us to:

• apologise if we’ve let you down

• listen to you

• deal with your issue quickly and effectively.

If you wish to tell us about a complaint, please complete the form below.  Please do not hesitate to contact us if you need any help or further information. 

We aim to respond to Stage 1 complaints within 5 working days and Stage 2 complaints within 20 working days. You can read more about how we will process your complaint in our Complaint Handling Leaflet

You can also see how we are performance throughout the year by viewing our Quarterly Newsletters in the ‘Document Library’ section of this website.

Significant Performance Failures

If you are a tenant of a registered social landlord (RSL), such as a housing association or co-operative, or if you are a council tenant, you can report a significant performance failure (SPF) to the Scottish Housing Regulator (SHR).

A group of tenants or an individual acting on behalf of tenants, such as a representative of a registered tenants’ organisation, can also report an SPF to them.

Please download the SHR’s leaflet ‘Significant Performance Failures – information for tenants of social landlords’ to find out how to report a SPF.

Make a Complaint

Anti-Social Behaviour, Estate Management, Neighbour Complaint, Staff, Maintenance or Other

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