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We value complaints from our customers as it gives us an opportunity to put things right when things go wrong.  Complaints help us to improve our service to you as we won’t always get everything right all the time (although we will try our best!)

We have adopted a complaints procedure that allows us to monitor our performance.   If you remain dissatisfied then you can contact the Scottish Public Services Ombudsman.   

Related Documents 

Complaints Proceedure 
How to Report a Significant Failure 

In this Section

  • Paying Your RentPaying Your Rent

    As a landlord, we undertake to offer convenient options for paying rent, to use the rent wisely in managing & maintaining our properties and to act helpfully and responsibly in dealing with those who fall into arrears. Tenants undertake to pay your rent when due and to contact us immediately you experience any difficulties in paying your rent. 

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  • Repairs & MaintenanceRepairs & Maintenance

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  • Ending your TenancyEnding your Tenancy

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  • Your TenancyYour Tenancy

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