0141 944 3891

 

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

Pineview is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. In response to the Scottish Public Services Ombudsman's review of complaint handling, we have fully implemented their Model Complaint Handling Procedure. 

If something goes wrong or you are dissatisfied with our services, please tell us so we can learn from it. You can use the online form below to submit your complaint, alternatively please contact the office on 0141 944 3891 or mail@pineview.org.uk.

Complaints Procedure

Pineview Housing Assocaiton Ltd ~ Customer Complaint Form

Please give details of your complaint below (attach a separate sheet if required). Remember to include dates, times, names and any other relevant information.
Please list below any supporting documentation which you are including with your complaint.
What action would you like the Association to take to help resolve your complaint?
Please use the browse function to upload any additional information/documentation relevant to your complaint.
In order to investigate your complaint and help us deliver efficient services, we need to collect relevant personal details. We comply with the Data Protection Act 1998 when dealing with personal data. This means that your personal data will be processed in accordance with the law. Please note that we may share personal data with other organisations where appropriate. Please tick the box to confirm that you have read the Data Protection information above and are consenting to Pineview Housing Association processing your personal data.

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