0141 889 7105

 

Keeping your home in a good condition is a responsibility shared between you and Paisley Housing Association.

We are responsible for general ‘wear and tear’ to your property.

You are responsible for such things as decorating, replacing bath plugs and changing the locks if you lose your keys, and for any damage you cause .

Your Resident Handbook gives you more details on who is responsible for what. Or call us to ask.

If you need to report a non emergency repair

The easiest way to report a repair is to complete our report a repair form. Or you can:

  • Email tech@paisleyha.org.uk (non-emergency repairs only)
  • Phone us on 0141 583 4100
  • Text REPAIR to 07860033754 and we will call you back

For Central Heating problems of any kind call the contractor direct (see Emergencies for a list of contact numbers for your type of heating).

Whenever you contact us, please tell us:

  • Your name, address, postcode, contact phone number and email address
  • Details of the repair or fault

The details of your repair will be logged. We will make a morning (8am-1pm) or afternoon (1pm-5pm) appointment, on a weekday convenient to you, to fix the problem.

We monitor our contractors to make sure they carry out a prompt, quality service.

Anyone visiting your home on our behalf will carry photographic identification. If someone cannot prove who they are:

  • Do not allow them to enter your home
  • Alert the office immediately

If you are not at home for your appointment you may be charged for the cost of the visit.

How long will it take to do my repair?

We prioritise repairs by how urgent they are. Most are Routine repairs which have a target of 8 working days to complete, although many repairs are done in a shorter time. We will update you when you contact us and will tell you if your repair is one of the type that the Government has set timescales for, called ‘qualifying repairs’.

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