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PHA Top Ten Key Performance Indicators for 2017/2018. 

KPI

Target

Total Arrears as % of Gross Rental Income

3.50%

Average time to re-let voids

19 calendar days

New tenancies sustained for more than one year

92%

Emergency Repairs

100% in 6 hours

Urgent Repairs

99.50% in 3 days

Routine Repairs

98.75% in 7 days

% of antisocial complaints resolved with locally agreed timescales

96%

Gas Safety Inspections

100%

Number of complaints received to organisation

110

Number of complaints to SPSO

0

In this Section

  • PerformancePerformance

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  • ProcurementProcurement

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  • People & CommunitiesPeople & Communities

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  • Customer Satisfaction SurveyCustomer Satisfaction Survey

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  • Other Information You May Want to knowOther Information You May Want to know

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