0141 889 7105
  • Annual Report

A copy of our latest  Annual Report, please click here. This provides detailed information about our performance across all of our activities and for some key performance indicators gives a comparison of our performance.

  • SHR Risk Rating

PHA has been classed as low risk.  

 

  • Performance

 

  2014/15

2015/16

2016/17

 Key Performance Indicator

Performance

Performance

Performance

                                                           

1.Total arrears as % Gross Rental Income

3.88%

3.52%

2.55%

2. Average time to re-let voids

18.8 calendar days

16.82 calendar days

12.58 calendar days

3. New tenancies sustained for more than one year

88.50%

87.77%

91.55%

4. Emergency Repairs

100%

98.90%

100%

5. Urgent Repairs

99%

99.30%

99.15%

6. Routine repairs

95.80%

97.20%

98.50%

7. % of antisocial complaints resolved with locally agreed timescales

100%

94.52%

96%

8. Gas safety Inspections

98.80%

100%

100%

9. Number of complaints received to organisation

125

116

107

10. Number of complaints to SPSO

0

0

0

 

  •   Benchmarking 

The Association benchmarks a number of key operational areas across FLAIR.  See Customer Satisfaction Survey for the latest results.

 

Please contact Kathleen McCutcheon, Director on 0141 583 4108 for information on any performance issue.

In this Section

  • Top 10 KPI's TargetsTop 10 KPI's Targets

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  • ProcurementProcurement

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  • People & CommunitiesPeople & Communities

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  • Customer Satisfaction SurveyCustomer Satisfaction Survey

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  • Other Information You May Want to knowOther Information You May Want to know

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