0141 889 7105

Housing Management Services

We deliver our Housing Management Services through 3 teams;

Our Sustainment Team will make sure your neighbourhood is an attractive place to live, dealing with neighbour complaints and generally supporting you in your tenancy.  Our Rents Team deals with your rent account and recovering any rent which is not paid.

Our Allocations Team deals with letting our empty properties and providing housing advice.

Our teams are split into 2 patches. To find out which patch your home is in and what staff member will assist you, please see the tables below;

Patch A

Patch B

Anton Nugent - Sustainment Housing Officer for support in your tenancy neighbour or Estate Management complaints

George Gray - Sustainment Housing Officer for support in your tenancy neighbour or Estate Management complaints

Sam Templeton - Rent Housing Officer for enquiries regarding your rent account or support managing your payments

Jackie McLachlan - Rent Housing Officer for enquiries  regarding your rent account or support managing your payments

Janice Buchanan - Housing Assistant for Allocations

Annie McLaughlin - Housing Assistant for Allocations

 Streets by patch

Patch A

Patch B

Almond Crescent

Argyle Street

Beauly Drive

Broomlands Street

Castle Street

Causeyside Street

Dee Drive

Don Drive

Esk Drive

Findhorn Avenue

George Place

George Street

Glendower Way

Gordon Street

Gryffe Crescent

Johnstone Street

Manor Road

Orchy Crescent

Orr Street

Queen Street

Spey Avenue

Stevenson Street

Storie Street

Thompson Brae

Tweed Avenue

Alice Street

Barterholm Road

Braids Road

Calside

Chapelhill Road

Foxbar Road

Heriot Avenue

High Calside

Hollows Avenue

Hollows Crescent

Lochfield Crescent

Lylesland Court

Mannering Road

Marmion Road

Mary Street

Montrose Avenue

Mull Avenue

Neilston Road

Oliphant Court

Oliphant Crescent

Sanda Way

St Ninians Road

Stock Street

Talisman Road

Toward Way

Both patches are supported by out Estates Assistant JP Armstrong who carries out common area inspections of our properties and the introduction of close cleaning and garden maintenance services.

Click here to see our Estate Management standard

Bulk Uplift Service

The Association provides a Bulk refuse uplift service to all tenants to remove bulk refuse items such as furniture, carpets, white and electrical goods.

Click here for details on our bulk uplift service and how to report items for uplift

Neighbour Complaints

We aim to deal with neighbour complaints in a sympathetic, fair and confidential manner. Our staff will firstly encourage residents to resolve their issues themselves without the formal involvement of the Association. If you feel you have a complaint which you wish the Association to deal with you should contact your Sustainment Housing Officer without delay.

It is essential that you telephone the Police at the time of the incident remembering to take a note of the time and date as we can ask for a Police Report. This information can be helpful in confirming your complaint. You may also wish to contact the Renfrewshire Council’s Help Line number 0800 169 1283 who will give you advice about what services to contact and will notify the Association of your contact. You also may wish to contact the Renfrewshire Council’s Warden Service which operates in all of our areas Telephone number - 0300 3000 380 for various services. 

 On receiving a complaint

When a complaint is received the Association staff will investigate the complaint in accordance with our policy & procedures. The outcome of the investigation may result in the following:-

  1. No action being taken if the complaint is found to be unsubstantiated
  2. Referral for a mediation assessment if appropriate
  3. Issue verbal warnings and monitor the situation
  4. Issue written warnings
  5. Refer to the Youth Officer within Renfrewshire Council’s Community Safety Partnership (CSP)
  6. Refer to the Noise Enforcement Officer within CSP
  7. Refer to another outside agency e.g. the Dog Warden
  8. Refer to the CSP team to investigate the complaint further with a view to taking court action where necessary
  9. Instruct start of legal action

We will acknowledge and keep you updated on your complaint. Any tenant who is unhappy with the way in which the Association has dealt with a complaint may raise a complaint under the Association’s Complaints Procedure.

Permission to keep a pet

The Association’s Tenancy Agreement states that a tenant must seek permission to have a pet and where permission is granted the tenant is responsible for ensuring the pet does not cause nuisance to neighbours.

You must always check with the Association and obtain permission, BEFORE you bring a dog into your home. The Association does not allow dogs within our high rise property.  If you would like to request permission to keep a pet, click here, complete and return the form.

Any complaints made regarding nuisance caused by a pet will be dealt within the same way as other nuisance complaints. The outcome may be that you are required to rehome your pet.

Home Contents Insurance

Our tenants can obtain home contents insurance at a price that is affordable. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly. With a special scheme arranged and administered by Thistle Tenant Risks, Paisley Housing Association  tenants can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover.

Click here to visit the Thistle tenant risk website to find out more. 

Useful Contact Numbers  Tenants may wish to contact other service providers operating in their area. Click here for our Useful Contact Numbers

Alteration & Improvement Policy

Click here For more information and to complete a form to request permission to make an alteration to your home

 

 

 

 

 

 

In this Section

  • Apply for a HouseApply for a House

    Read More
  • End of TenancyEnd of Tenancy

    Read More
  • Paying Your Rent Paying Your Rent

    Read More
  • Resident Participation Resident Participation

    Read More
  • Properties Coming SoonProperties Coming Soon

    Read More
  • Welfare Benefits Service Welfare Benefits Service

    Read More

Looking for some help Call us on 0141 889 7105

Staff Log-In

Please enter your details for access to the staff area.