Emergency Repairs Reporting Emergency Repairs Emergency Repairs
01475 807000

If you are an OTHA tenant and have an emergency repair when the association's office is shut, the emergency out of hours services can be contacted using the numbers below:

Gas Leaks
Scottish Gas Network (formerly Transco)

  • 0800 111 999

Gas Central Heating (repairs only)
James Frew - Gas Sure

  • 01294 468 113

All other Trades 
Novus Solutions

  • 01506 637643

 

An emergency repair is defined as something which could cause danger to health, residents' safety or serious damage to property. This includes for example, severe roof leaks; burst pipes; severe loss of water; blocked drains; blockage of your only toilet; complete loss of power or lighting; complete loss of heating in cold weather; dangerous electrical fault; & security following a break in.

When attending an out of hours repair, our contractor will normally be instructed to make the repair safe only, with full repair being carried out during normal opening hours.

Please only use the out of hours service for a genuine emergency repair. If you call an emergency contractor for a less serious repair, you may be charged all costs involved if we think you have acted unreasonably.

Other Useful Telephone Numbers:

Police Scotland 101 (non emergency) 999 (emergency)
Women’s Aid 01475 888 505 
Scottish Power 0800 092 9290 (landline) or 0330 1010 222 (mobile)
Victim Support 01475 787 300
Scottish Water Board 0800 0778 778

Important Information

An emergency repair is defined as something which could cause danger to health, residents' safety or serious damage to property. This includes for example, severe roof leaks; burst pipes; severe loss of water; blocked drains; blockage of your only toilet; complete loss of power or lighting; complete loss of heating in cold weather; dangerous electrical fault; & security following a break in. When attending an out of hours repair, our contractor will normally be instructed to make the repair safe only, with full repair being carried out during normal opening hours. Please only use the out of hours service for a genuine emergency repair. If you call an emergency contractor for a less serious repair, you may be charged all costs involved if we think you have acted unreasonably.

In this Section

  • Report a RepairReport a Repair

    Looking to report a non-emergency repair? Give our repairs team a call on 01475 807001 or alternatively you can fill out our repairs form. 

    Read More

Looking for some help? Click here to email us or give us a call on 01475 807000

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