0141 771 2228

What Repairs Come Under The Right To Repair?

The scheme covers certain repairs up to the value of £350. These repairs are known as “qualifying” repairs. They include:

Defect

Maximum Period In Working Days

The Date Of Notification Of Qualifying Repair

To Completion

Unsafe power or lighting sockets or electrical fittings

1

Loss or part loss of electric power

1

Loss or part loss of gas supply

1

A blocked flue to an open fire or boiler

1

External windows, doors or locks which are not secure

1

Loss or part loss of space or water heating if no alternative heating is available

1

Toilets which do not flush (if there is no other toilet in the house)

1

Blocked or leaking foul drains, soil stacks or toilet pans (if there is no other toilet in the house)

1

A blocked sink, bath or basin

1

Loss or part loss of water supply

1

Significant leaking or flooding from a water or heating pipe, tank or cistern

1

Unsafe rotten timber flooring or stair treads

3

Unsafe access to a path or step

1

Loose or detached banisters or handrails

3

A broken mechanical extractor fan in a kitchen or bathroom which has no external window or door

7

 

    • We will let you know if a repair is included in the scheme

    • We will also let you know the maximum time the repair must be completed by

    • How we deal with repairs that are not covered by the scheme.

What Happens When I Report A Repair?

When you report a repair we will let you know whether it is our responsibility and whether is a qualifying repair under the right to repair scheme. We may need to inspect your home to find out if the repair is a qualifying repair or not.

If the repair does qualify under the scheme we will:

    • Tell you maximum time allowed to carry out the repair

    • Tell you last day of that period

    • Explain your rights under the right to repair scheme

    • Give you the name, address and phone number of our usual contractor and at least       one other contractor from our approved contractor list, and

    • Make arrangements with you to get into your home to carry out the repair.

How Long Does Lochfield Park Have To Carry Out The Repair?

Repair times depend on the type of repair as listed above. In some circumstances it may not be possible for us to do the repair in the maximum time because of e.g. severe weather. In these circumstances we may need to make temporary arrangements and extend the maximum time. If we are going to do this we will let you know.

What Happens If I Am Out When The Contractor Calls to Carry Out The Inspection or Repair?

If the contractor cannot get into your home at the time you have agreed with Lochfield Park your right to repair will be cancelled. You will then have to reapply and start the process again. You may be charged for the “No Access” call.

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