0141 771 2228

It is important for both you and Lochfield Park that houses are maintained to a high standard. Lochfield Park will repair most items in your home, however, you will be responsible for doing some repairs. This division of responsibility for repairs is shown in below:

E = Emergency Attended to within 3 hours and complete within 24 hours

U = Urgent Complete within 3 working days

R = Routine Complete within 10 working days

P = Planned Carry out as part of larger contract (tenant to be advised of likely timescale when reporting the repair)

Quality of Service

Making sure repairs are done properly is important to you and Lochfield Park.  We want to ensure that our repairs service is as good as possible. We monitor our own performance and the performance of our contractors to ensure you get a good quality service. We require your help in this.

After a job has been completed to your home you may be asked to compete a short tenant satisfaction questionnaire to help us assess the quality of our contractors performance. You should fill this in to tell us whether or not you are happy with the standard of repair. If you are not happy, e.g. if the contractor was untidy, impolite or did a bad job then please let us know. We will investigate all complaints about poor quality work. We may also telephone or visit you to check that repairs have been done properly.

In this Section

  • Report A RepairReport A Repair

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  • Planned MaintenancePlanned Maintenance

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  • Home Saftey Home Saftey

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  • Right To Repair Right To Repair

    From 30 September 2002 under the Housing (Scotland) Act 2001 Scottish Secure Tenants have the right to have small urgent repairs carried out by their Landlord within a given timescale. This is called the Right To Repair Scheme.

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