01389 877924


Reporting a repair

Repairs are dealt with by our Maintenance Staff. You can phone in, come in to the office or even report a repair on line. When you report a repair you will be given a receipt and where possible, a time of access will be confirmed.

Repairs are carried out by our selected and approved list of contractors. Where possible, we use local contractors. To make sure that the quality of repairs is kept to a high standard, we regularly check our contractors’ work and we ask what you think. Your views are taken into account when it comes to renewing contracts.

How quickly are repairs done?

This depends on their priority. We divide our day to day repairs into 3 categories:

Emergency Repairs: e.g. burst pipes, electrical faults – these will be responded to and made safe within 4 hours.

Urgent Repairs: those that need quick attention, but are not dangerous, eg broken windows, will be completed within 3 working days.

Routine Repairs: those repairs which can wait a short time, eg internal joiner, will completed within 10 working days.

Emergency Repairs Numbers

Gas Central Heating Repairs: 0800 595 595

All Other Repairs: 0333 123 1011

Please note that these numbers should only be phoned in the case of emergency repairs which cannot wait until normal office opening hours. Where a tenant calls out a contractor for a repair of a non-emergency nature, they will be recharged the cost of the call-out and repair.

Report a Repair

Looking for some help? Click here to email us or call us on 01389 877924

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