0141 773 0202

Information & Consultation

The Association will consult tenants and offer choice when designing maintenance works. The most appropriate method of doing this will depend on the nature of the work. For example when renewing kitchen fitments tenants will be consulted individually and given a choice of kitchen layout (where applicable) and kitchen units and worktops from a range. For painter work in closes the tenants will be given a range of colour choices and, within reason, the majority choice will apply. Our Community Hall is also ideal for tenant participation open days. For some projects there will not be an element of choice, e.g. white bathroom suites, renewal of gutters etc. 

The Association will carry out satisfaction surveys of all tenants involved in contracts following completion of each contract.  The results of the surveys will be reported to the committee and action taken based on the survey results.  The Maintenance Manager will produce an action plan following each contract to ensure continuous improvement in service delivery. 

The Association will issue newsletters detailing forthcoming maintenance works and will report performance on completed work. Tenants involved in maintenance work will be informed by letter of the nature of the work, the likely timescale and the name of the contractor and any other relevant information prior to the work starting. A member of the Association’s staff will visit any tenants who may be excluded from the above methods of communication. 

The Association will keep the tenants informed in changes of policies, legislation or responsibilities of the Association/tenant by means of newsletters, close meetings, letters, house visits, and public meetings in our community hall. 

Tenants will be kept informed by means of a newsletter of changes in legislation such as the Right to Repair and the Right to Compensation for Improvements and any compensation due for failure to meet the completion targets set down by legislation. 

Tenants with arrears exceeding £200.00 may have restricted access to non-essential repairs & maintenance services. This could include: planned maintenance, routine repairs and medical adaptations.

In this Section

  • Repair Reporting GuideRepair Reporting Guide

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  • Reactive Repairs & Response TimesReactive Repairs & Response Times

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  • Key ContractorsKey Contractors

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  • Contract ProcurementContract Procurement

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  • Planned MaintenancePlanned Maintenance

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  • Annual Gas ServiceAnnual Gas Service

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  • Medical AdaptationsMedical Adaptations

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  • Energy EfficiencyEnergy Efficiency

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  • Repairs - Charter StandardsRepairs - Charter Standards

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  • Ventilate your Home Ventilate your Home

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