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Universal Credit Information

Information on the Introduction of Universal Credit, and how this changes Housing Benefit and affects how you meet your housing costs.


 Universal Credit will replace

-     JSA (Income Based) and ESA (income related)

-     Income Support

-     Child Tax Credit and Working Tax Credit

-     Part of the Social Fund

-     Housing Benefit/Local Housing Allowance

What is Universal Credit –


Getting ready for Universal Credit –


Who is eligible for Universal Credit -


How will Universal Credit be claimed?

Claimants will be expected to claim on-line and then attend a face to face interview.  For further information - https://www.gov.uk/apply-universal-credit

Short term plans - 100% of claims will be made by attending Job Centre Plus where they will be assisted by DWP using various IT systems and face-to-face “Claimant Commitment” interview.

“Claimant commitment” is agreed with Job Search Coach and indicates what is expected of anyone claiming Universal Credit.


Longer term – 90% plus claims will be made online with notification/award letters to be sent electronically instead of hard copies.

“Real-time” data to be drawn from DWP & HMRC systems for new claims and Universal Credit will be updated monthly to take account of most up to date earnings


Any tenant claiming Universal Credit will be required to include housing costs (rent charge) in their Universal Credit claim.  They will be required to produce proof of their rent via a rent statement and/or tenancy agreement.  Tenants should note that tenancy agreements do not provide up to date rent charges.

Tenants are also expected to notify the DWP of their annual rent increase in advance of April or date of change.

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